Coronavirsus Response for Clients & Stakeholders
CORONAVIRUS RESPONSE 18 March 2020
Reuben Roos – Senior Leader – The Twin Rivers Centre
At the Twin Rivers Centre we are highly focused on the health, well-being and safety of our staff, our customers and our clients.
We are closely monitoring the impacts of COVID-19 (also known as Coronavirus) as it continues to evolve across Queensland, Australia and the rest of the globe.
The Twin Rivers Centre has established an internal working group to meet weekly to coordinate all planning in relation to COVID-19 including implementing safeguards that meet official Australian Government COVID19 Guidelines as well as additional steps to ensure the health and well being our staff and clients by following the Queensland Government advice and recommendations.
The Twin Rivers Centre is committed to continuity of services in the Twin Rivers Food Outlet, Rivers Cafe on the Deck, Work for the Dole program, Certificate II and III in Hospitality, Up and Out Computer Refurbishes and volunteer participation during the current situation.
Please Note: Twin Rivers Community Care Emergency Relief program has been suspended as of 18 March and will be reviewed regularly in line with changes to official advice.
Measures currently employed to safeguard staff, customers and clients at the Twin Rivers Centre include: -
· Coordinating all COVID-19 planning through a centralised working group chaired by the Senior Leader and review of appropriate response implementation.
· Reinforcing to our staff the need for basic hygiene practices such as hand washing, the use of hand sanitisers and daily sanitisation of workstations.
· Discouraging all employees from any non-essential international travel until further notice.
· Ensuring all employees and volunteers who are returning or have recently returned from any international travel to self-isolate for 14 days.
· Ensuring any employee or volunteer who is in or has been in close contact with a confirmed case of COVID19 is not permitted to enter the Twin Rivers Centre; with ongoing monitoring of their health for 14 days.
· Ensuring employees and volunteers who exhibit flu-like systems are not permitted to enter the Twin Rivers Centre. They are required to seek medical advice and obtain clearance to return to work from their treating practitioner.
· Placing reminders in all our washrooms about the importance of correct hand washing to stop the spread of the virus.
· Posting information for viewing by customers and clients on how to protect yourself and those around you by covering coughs and sneezes, avoid touching your face, nose and mouth, washing hands regularly and making use of hand sanitisers.
· Encouraging employees and volunteers to refrain from attending the Twin Rivers Centre if feeling unwell to ensure a safe working environment for everyone.
Please email [email protected] with any queries.
Coronavirsus Update for Emergency Relief Program
Due to the higher demand on Emergency Relief because of job losses and quarantine requirements, we agreed to resume ER for the time being, but the following will be put in place:
1. We prefer all clients to please call in advance for a phone assessment and assistance on 3382 4000 PRIOR to coming into the centre.
2. Once the client has spoken to a case worker and the situation has been assessed over the phone, the client will be given an appointment time to come to collect a food voucher from the Café Foyer which will be well signed and is next door to our main reception area.
3. Please do NOT come through to reception for emergency assistance as all assistance will be carried out in the café foyer, which is an open space onto the deck, rather than a closed room.
4. The client will be given a voucher that is deemed appropriate by the case worker – management has asked us to provide smaller vouchers at this time so we can assist a greater number of clients on the budget that we have. This voucher will be to shop in the food outlet which is on site.
5. The client must sign to collect their voucher at the café foyer.
6. Please ask all clients to maintain a high standard of hygiene practices, hand washing, accepting the sanitiser we offer before voucher collection etc.
7. IF YOU ARE SICK PLEASE STAY AWAY and ask us for a different version of assistance over the phone. We want to do the best we can to help people in need, but the health and safety of our staff, volunteers and clients are priority.
Please remind your clients that hand washing, sanitising and hygiene measures are so important to avoid bringing children down and elderly if possible to minimise the amount of people in contact with others.
Thank you so much for your assistance with this. We are in this together, and it is part of our job to not only care but to help reduce anxiety and fear with our clients during this time.
Please Note: As the situation is a moving target these protocols will be updated regularly.
Coronavirus Update - Email to Church Attendees
Dear Twin Rivers Family,
We sent out an email earlier today regarding church services being held outdoors, but after further deliberations and discussions, and the escalation of governmental recommendations regarding the containment of the virus we have decided to CANCEL our church services until further notice.
We’re sure you’ll agree that it’s sad to have to make this decision, but in line with our State Premier’s plea for people to avoid gathering together, we believe that we need to take the most cautious and responsible approach to our services. We are also very mindful of those among us who might be more vulnerable to the Coronavirus.
We are looking into alternative ways that we might continue to worship together safely, and will keep you updated in this regard.
In the meantime, can we suggest that you tune in to Vision Christian Radio’s “Sunday Morning Together” program this Sunday morning. There will be worship, good conversation, prayer, and teaching especially for the thousands across Australia staying home this Sunday.
We can still worship God no matter what is happening around us. Even though our church services have stopped at the moment, let’s remember that we are the church and the church is alive & well. Let’s use these unforeseen circumstances as an opportunity to share the hope that JESUS brings to our lives.
Our ACC president Pastor Wayne Alcorn has declared a national day of prayer and fasting for the 29th of March and to also pray daily together at 7pm with all our other ACC churches. We encourage you to pray and believe God for an end to this pandemic.
We trust you will understand our hearts in making the decision to cancel our service this Sunday and each Sunday until further notice.
After all, the church is not a building, for WE are the church!
May God bless you richly!
Pastors Reuben & Michelle and the Twin Rivers Team.
Update Church Moving Online - Email to Church Attendees
Hi Church, 25th of March, 2020
We pray that you are in good health – physically, mentally, emotionally and spiritually!
We wanted to keep you up to date with how we are going to move forward in the coming weeks as a Church Family.
We are for this next season moving online – at 9:00am on Sunday morning 29th of March we will be releasing our first service online at https://twinriverschurch.online.church/. We will send out a reminder link and email closer to the time but would you join us together online. There are facilities to chat as we participate together in our own homes while watching the service online. Please also note that we are planning to take communion together during this service on Sunday - so please prepare some suitable items in which you and your family can participate (I.e. bread/crackers and juice).
Though we are unable to physically meet up in our connect groups we would love to try and connect online again through a program that facilitates this called Zoom. You can download this at https://zoom.us/download on your computer or alternatively via your app store on your mobile device. This tool allows us to connect via our computers or smart phones in real time. Our connect group leaders will be leading these Zoom meetings so please follow their instructions and be patient as we utilise these new online resources.
Staying In Contact
The three best ways to stay in contact with us are:
1. Make sure we have your latest contact details – especially email addresses. If you know anyone that has not received this email who is part of our church family please let them know that this is vital going forward.
2. Social Media: Follow Twin Rivers Church on Facebook & Instagram. We attempt to put up relevant and current information on our pages.
3. Check out our website – www.twinrivers.org.au – we are constantly updating our website and it will often have all the information you are looking for. Prayer requests, resources, previous messages, pastoral care, giving options and more.
We have two month trial on Rightnowmedia: a sort of Netflix for Bible resources and devotions and even videos for the children. You can check it out at rightnowmedia.org. If you would like access to this resource please email [email protected] and you will be able to sign up for a two month free trial – due to our affiliation with the ACC.
If you do utilise please provide feedback as to its value to you and your family so we can decide whether or not to continue.
This is a unique season that we are facing, but one we believe in which the Church can continue to Connect, Build & Equip people for success in all areas of life. The Church & vision remains.
Keep Connected to Jesus and your church family.
Ps Damian on behalf of Ps Reuben, Ps Michelle & the Team