Covid-19 Update

At the Twin Rivers Centre we are highly focused on the health, well-being and safety of our staff, our customers and our clients. We are closely monitoring the impacts of COVID-19 as it continues to evolve across Queensland, Australia and the rest of the globe.

The Twin Rivers Centre has established an internal working group to meet weekly to coordinate all planning in relation to COVID-19 including implementing safeguards that meet official Australian Government COVID19 Guidelines as well as additional steps to ensure the health and well being our staff and clients by following the Queensland Government advice and recommendations.

Find below Twin Rivers Covid-19 response and the changes that have been made to several departments and programs in our Centre.


For Clients & Stakeholders

Covid-19 Response - For Clients and Stakeholders                                     

18 March 2020

Reuben Roos – Senior Leader – The Twin Rivers Centre

The Twin Rivers Centre is committed to continuity of services in the Twin Rivers Food Outlet, Rivers Cafe on the Deck, Work for the Dole program, Certificate II and III in Hospitality, Up and Out Computer Refurbishes and volunteer participation during the current situation.

Measures currently employed to safeguard staff, customers and clients at the Twin Rivers Centre include: -

  • Coordinating all COVID-19 planning through a centralised working group chaired by the Senior Leader and review of appropriate response implementation.
  • Reinforcing to our staff the need for basic hygiene practices such as hand washing, the use of hand sanitisers and daily sanitisation of workstations.
  • Discouraging all employees from any non-essential international travel until further notice.
  • Ensuring all employees and volunteers who are returning or have recently returned from any international travel to self-isolate for 14 days.
  • Ensuring any employee or volunteer who is in or has been in close contact with a confirmed case of COVID19 is not permitted to enter the Twin Rivers Centre; with ongoing monitoring of their health for 14 days.
  • Ensuring employees and volunteers who exhibit flu-like systems are not permitted to enter the Twin Rivers Centre. They are required to seek medical advice and obtain clearance to return to work from their treating practitioner.
  • Placing reminders in all our washrooms about the importance of correct hand washing to stop the spread of the virus.
  • Posting information for viewing by customers and clients on how to protect yourself and those around you by covering coughs and sneezes, avoid touching your face, nose and mouth, washing hands regularly and making use of hand sanitisers.
  • Encouraging employees and volunteers to refrain from attending the Twin Rivers Centre if feeling unwell to ensure a safe working environment for everyone.


Please email [email protected] with any queries.


Emergency Relief Program

Covid-19 Response - Emergency Relief Going Forward                          

1 April 2020

We are going to continue to run our emergency relief program, and we plan to continue to do so for the foreseeable future.

As well as our usual walk in service and in person appointments, we are also providing phone assessments for those isolating.

We ask that if you are feeling unwell or are displaying any flu like symptoms, that you do not attend in person, instead please call us on 07 3382 4000.

We are also able to deliver food hampers for those that are in isolation and require it.

Our staff is ensuring that they provide our services hygienically, and with adherence to Government guidelines, and we request you to please do the same.

Due to the higher demand on Emergency Relief because of job losses and quarantine requirements, we agreed to resume ER for the time being, but the following will be put in place:

  1. We prefer all clients to please call in advance for a phone assessment and assistance on 3382 4000 PRIOR to coming into the centre.
  2. Once the client has spoken to a case worker and the situation has been assessed over the phone, the client will be given an appointment time to come to collect a food voucher from the Café Foyer which will be well signed and is next door to our main reception area.
  3. Please do NOT come through to reception for emergency assistance as all assistance will be carried out in the café foyer, which is an open space onto the deck, rather than a closed room.
  4. The client will be given a voucher that is deemed appropriate by the case worker – management has asked us to provide smaller vouchers at this time so we can assist a greater number of clients on the budget that we have. This voucher will be to shop in the food outlet which is on site. 
  5. The client must sign to collect their voucher at the café foyer.
  6. Please ask all clients to maintain a high standard of hygiene practices, hand washing, accepting the sanitiser we offer before voucher collection etc. 
  7. IF YOU ARE SICK PLEASE STAY AWAY and ask us for a different version of assistance over the phone. We want to do the best we can to help people in need, but the health and safety of our staff, volunteers and clients are priority. 

Please remind your clients that hand washing, sanitising and hygiene measures are so important to avoid bringing children down and elderly if possible to minimise the amount of people in contact with others. 

Thank you so much for your assistance with this. We are in this together, and it is part of our job to not only care but to help reduce anxiety and fear with our clients during this time. 


Church Attendees

Covid-19 Response - Church                    

19th March 2020

After deliberations and discussions, and the escalation of governmental recommendations regarding the containment of the virus we have decided to CANCEL our physical church services until further notice.

We’re sure you’ll agree that it’s sad to have to make this decision, but in line with our State Premier’s plea for people to avoid gathering together, we believe that we need to take the most cautious and responsible approach to our services. We are also very mindful of those among us who might be more vulnerable to the Coronavirus.

We can still worship God no matter what is happening around us. Even though our church services have stopped at the moment, let’s remember that we are the church and the church is alive & well. Let’s use these unforeseen circumstances as an opportunity to share the hope that JESUS brings to our lives. 

Our ACC president Pastor Wayne Alcorn has declared a national day of prayer and fasting for the 29th of March and to also pray daily together at 7pm with all our other ACC churches. We encourage you to pray and believe God for an end to this pandemic.

We trust you will understand our hearts in making the decision to cancel our service this Sunday and each Sunday until further notice.

After all, the church is not a building, for WE are the church!

May God bless you richly!

Pastors Reuben & Michelle and the Twin Rivers Team.

Covid-19 Response - Church moving online                         

25th March 2020

We pray that you are in good health – physically, mentally, emotionally and spiritually!

We wanted to keep you up to date with how we are going to move forward in the coming weeks as a Church Family.

Sunday Service

We are for this next season moving online – at 9:00am very Sunday morning online at There are facilities to chat as we participate together in our own homes while watching the service online. 

Connect Groups

Though we are unable to physically meet up in our connect groups we would love to try and connect online again through a program that facilitates this called Zoom. You can download this at on your computer or alternatively via your app store on your mobile device. This tool allows us to connect via our computers or smart phones in real time. Our connect group leaders will be leading these Zoom meetings so please follow their instructions and be patient as we utilise these new online resources.

Staying In Contact

The three best ways to stay in contact with us are:

  1. Make sure we have your latest contact details – especially email addresses. If you know anyone that has not received this email who is part of our church family please let them know that this is vital going forward.
  2. Social Media: Follow Twin Rivers Church on Facebook & Instagram. We attempt to put up relevant and current information on our pages.
  3. Check out our website – – we are constantly updating our website and it will often have all the information you are looking for. Prayer requests, resources, previous messages, pastoral care, giving options and more.


We have two month trial on Rightnowmedia: a sort of Netflix for Bible resources and devotions and even videos for the children. You can check it out at If you would like access to this resource please email [email protected] and you will be able to sign up for a two month free trial – due to our affiliation with the ACC.

If you do utilise please provide feedback as to its value to you and your family so we can decide whether or not to continue.

This is a unique season that we are facing, but one we believe in which the Church can continue to Connect, Build & Equip people for success in all areas of life. The Church & vision remains.

Keep Connected to Jesus and your church family.


Ps Damian on behalf of Ps Reuben, Ps Michelle & the Team


The Rivers Cafe

We have decided to close The Rivers Cafe. This is not for good but just for now. Once this crazy season is over we will definitely back serving your favourite coffee. Look forward to seeing you then. In the meantime stay safe and God bless.

From Cafe Manager, Michelle Roos