We have noticed recent referrals to our centre for support with ATO tax returns. Unfortunately, we are unable to provide guidance or support around payments for this.

Sometimes unexpected circumstances can leave individuals and families struggling to meet their most basic needs. At Twin Rivers, we understand that financial hardship can happen to anyone, and we're here to provide practical support where we can.

Our Emergency Relief program is funded by the Australian Federal Government and provides limited assistance to people experiencing financial hardship as a result of an identifiable crisis.

As government funding is limited, we have guidelines around when and how we can provide assistance. Emergency Relief is intended to help people experiencing an immediate crisis or unexpected change in circumstances, rather than providing ongoing financial support.

To determine whether we can assist, our team will need to understand your situation, identify the circumstances that have led to your crisis and may ask for some evidence to support your request.

We understand that asking for help isn't always easy. Our team will take the time to listen, discuss your circumstances and explain what assistance may be available.

Please note: Emergency Relief assistance is subject to eligibility, available funding and an assessment of your individual circumstances. Unfortunately, we cannot guarantee assistance with every request.